Troubleshooting
Liquidation messages, trades that did not copy, sizes, rollovers and expired connections.
- Why was my account liquidated?A liquidation message means Thor closed a follower on purpose, because it reached a Stop Loss or Profit Goal you set on its copy link. It is not an error.
- A trade was not copiedGo down this list: the copy link is off, the follower is locked or under a news restriction, its limit was reached, the market was in its daily pause, or the order is still waiting in Fills Only.
- The copy came out a different sizeThe follower’s size is the leader’s times the multiplier, unless a fixed size is set. A copy can also be trimmed so it never carries the follower past its leader.
- My open P&L looks wrong after a contract rolloverYour trades are fine. When Thor’s market data has moved to the new front-month contract but your platform is still on the old one, the live P&L of an open position can look off.
- Tradovate rate limitsTradovate limits how many requests each connection can make per hour. Many accounts with many order changes on one login can reach it; Thor cannot lift it.
- A connection shows as expiredThe platform ended Thor’s sign-in, which Tradovate and cTrader do from time to time. Reconnect it in place in the Connections List.
No question here matches. Search every article
Still stuck?
Ask Thor Support in the chat, or open a ticket in #open-a-ticket on our Discord.